Live Servicenow Certification Training by Expeprt Professionals

Module 1 – Introduction to Service-Now

1. Introduction to Service-Now Web Page.
2.  Introduction to List and Forms
3.  Introduction to Service-Now API’s (REST and SOAP)
4.  Lab -  on querying, creating and updating a record (Incident, Service request OR Change)
5.  User and group administration in Service-Now. Walk-through into different Roles

Module 2 – Creating custom Application

1.  Introduction to System Applications
2.  Lab -  Create new application
3.  Lab -  Create 2 tables for the application, relate one table with other
4.  Lab -  Create list and forms for both the tables (User interface)
5.  Lab -  Add relation between 2 information
6.  Lab -  Populate data in the tables
7.  Lab -  Create custom report of the above data and make a schedule of the report
8.  Lab -  Import data and run the transformation
9.  Lab -  Create email template and email notification
10.  Lab -  Publish application and export the XML
11.  Introduction to access management
12.  Roles and access control list
13.  Lab -  Apply the security
14.  Lab -  Create a mobile specific view of the application
15.  Lab -  Configure Live chat for application support

Module 3 – Create Service Catalog and Workflow

1.  Introduction to Service Catalog
2.  Lab - Create Service Catalog.
3.  Introduction to Workflows
4.  Lab - Build a workflow in relation with the application.
5.  Lab - Publish the workflow.
6. Lab – Relate it with the application and try a demo.

Module 4 – Service-Now Orchestrator

1. Introduction to Process Automation and briefing other automation tools
2.  Introduction to Service-Now Orchestration
3. Architecture
4. Lab -  Creation of simple workflow
5. Lab -  Using different activities in the workflow
6. Introduction on incorporating out of the box contents.
7. Lab -  Incorporate out of the box contents (using REST API)

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